We offer Free Shipping on all orders within New Zealand $99 and over.
Please note we can not ship to P.O box addresses. Any purchase under $99 there will be a $8 shipping cost
If you receive free shipping on your purchase and you return your item $8 will be deducted from your credit or refund to cover our costs.
DELIVERY WITHIN NEW ZEALAND
Allow 1-3 working days for delivery within New Zealand. (Allow slightly longer for Rural delivery)
SHIPPING COSTS AUSTRALIA
We offer Free Express Shipping to Australia on all orders $250 (NZD) or over. Any orders below $250 (NZD) the shipping cost will have a flat rate of $30 (NZD)
If you receive free shipping on your purchase and you return your item $30 will be deducted from your credit or refund.
DELIVERY TO AUSTRALIA
Allow 1-5 working days for delivery to Australia. We now use DHL for all international parcels.
Please note we are not a courier company ourselves and can only give an estimate on delivery time. A Little Bit Different can not be held accountable for late delivery. An order can not be cancelled or changed once in transit.
We use track and trace courier companies Post Haste, Courier Post, DHL. If you have a domestic preference please specify this in the notes when checking out.
Once payment is received we will endeavour to send your order the same day, otherwise it will be the following business day. If an order is placed outside of our business hours, on weekends or public holidays it will be processed the following business day.
An email will be sent with a copy of your receipt and tracking details once payment is received. Please hold on to your receipt should you wish to return or exchange your purchase.
If an item is lost in transit from A Little Bit Different an investigation will be carried out. We will do our best to provide the best outcome for the customer.
TAX & DUTIES
All international orders please note, that once your order has left New Zealand it may be subject to customs clearance procedures and charges, which can cause delays beyond original delivery estimates. Your order will usually take between 1-5 days to reach you, excluding delays due to customs. Orders to countries outside of NZ may be subject to import duties and/or taxes, which are levied once your package reaches in your country.
Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties, or you may have to deal with local customs directly to organise payment and release of your package.
If an item is held at customs or with the delivery provider with no response from the recipient it will be sent back to us, and the cost of this return postage will be deducted from the refund of the item.
RETURNS / REFUNDS / CREDITS
This policy applies to online purchases only
If you are not completely happy with your purchase you can return it within 10 business days from the purchase date for either a credit or a refund. After this time frame a purchase is final. Please email firstname.lastname@example.org regarding any returns. Conditions below:
- A full refund will be issued to full priced items only. - A storecredit will be issued for purchases paid via Laybuy, Afterpay or Humm - A full refund or credit may be issued on a faulty garment after a investigation is carried out. - A full refund may be issued on a discount code purchase (if not already marked down) The refund will be the purchase price only. - No refunds will be given on shipping costs. - Please choose carefully as a sale item or clearance item purchase is final. It will be non returnable and non refundable. - Beauty products, face masks and lingerie can not be returned / exchanged for hygiene purposes. - Food and Beverageproductscan not be returned / exchanged for food safety purposes. - Earrings may not be returned for hygiene purposes - Please note knitwear may not be returned if it has been worn and pilling occurs. This is not a fault as pilling is a normal abrasion to fabric due to every day wear and is most common with knitwear. A pilling comb is essential to look after your knitwear and get the most wear from your beautiful delicate garments.
The product must be returned in its original condition, unworn, unwashed and tags still attached. A Little Bit Different must be notified in advance of a return.
Should you return a purchase that had free shipping on our website a shipping cost fee will be deducted from your refund or credit. New Zealand - $8 deducted Australia - $30 (NZD) deducted.
RETURNS / EXCHANGE PROCESS
For all returns and exchanges please contact email@example.com or (07)8737367. Please provide us with your name and a reason for your return / exchange. Please note we do not accept the return or exchange of a sale item. If you are wanting to exchange an item be sure to contact us immediately to avoid disappointment in the event an item is sold out. All items need to be returned within 10 days from purchase. Return costs will be the responsibility of the customer. For exchanges the delivery cost will also be covered by the customer.
We recommend using a track and trace courier. We will not be liable if a returning parcel is lost in transit.
Please return your purchase with a note or the packing slip provided with your name and a reason for return. This will help us process your refund / exchange promptly.
All returns please send to: A Little Bit Different 4 Te Kanawa Street Otorohanga 3900
DAMAGED OR FAULTY GOODS
We always make sure our customers are happy with the quality of their purchase. Unfortunately in some cases a product fault may be either missed, or not known until a product has been used. Please contact A Little Bit Different if you receive a faulty product and we will investigate this further.
Please note knitwear may not be returned if it has been worn and pilling occurs. This is not a fault as pilling is a normal abrasion to fabric due to every day wear and is most common with knitwear. A pilling comb is essential to look after your knitwear and get the most wear from your beautiful delicate garments.
Any other questions regarding the returns process feel free to contact us at firstname.lastname@example.org or (07)8737367