We offer free shipping on orders within New Zealand. This includes all full priced items and sale items but excludes clearance. (see details below)
Because clearance items are heavily discounted we can not offer free shipping on any clearance item orders $50 or under. Any clearance item order above $50 will receive free shipping. The shipping will be added at checkout. Laybuy and Afterpay is still available on these items. Thank you for your understanding.
We do not ship to P.O box addresses.
If you receive free shipping on your purchase and you return your item these amounts below will be deducted from your credit or refund to cover our costs. $6 Standard Shipping or $10 Rural Delivery.
DELIVERY WITHIN NEW ZEALAND
Allow 1-3 working days for delivery within New Zealand. (Allow slightly longer for Rural delivery)
SHIPPING COSTS AUSTRALIA
We offer free shipping to Australia on all orders $100 (NZD) or over. Any orders below $100 (NZD) the shipping cost will have a flat rate of $20 (NZD)
If you receive free shipping on your purchase and you return your item $20 will be deducted from your credit or refund.
DELIVERY TO AUSTRALIA
Allow 5-10 working days for delivery to Australia.
Please note we are not a courier company ourselves and can only give an estimate on delivery time. A Little Bit Different can not be held accountable for late delivery. An order can not be cancelled or changed once in transit.
We use track and trace courier companies Post Haste, NZ Post, FedX and Global Logistics. Once payment is received we will endeavour to send your order the same day, otherwise it will be the following business day. If an order is placed outside of our business hours, on weekends or public holidays it will be processed the following business day.
An email will be sent with a copy of your receipt and tracking details once payment is received. Please hold on to your receipt should you wish to return or exchange your purchase.
If an item is lost in transit from A Little Bit Different an investigation will be carried out. We will do our best to provide the best outcome for the customer.
RETURNS / REFUNDS /CREDITS
This policy applies to online purchases only
If you are not completely happy with your purchase you can return it within 10 business days from the purchase date for either a credit or a refund. After this time frame a purchase is final. Please email info@alittlebitdifferentstore regarding any returns.Conditions below:
- A full refund will be issued to full priced items only. - A credit will be issued for purchases paid via Laybuy or Afterpay or a purchase made through website 'Curate'. - A full refund or credit may be issued on a faulty garment after a investigation is carried out. - A full refund may be issued on a discount code purchase (if not already marked down) The refund will be the purchase price only. - No refunds will be given on shipping costs. - Please choose carefully as a sale item or clearance item purchase is final. It will be non returnable and non refundable. - Beauty products and lingeriecan not be returned / exchanged for hygiene purposes. - Food and Beverageproductscan not be returned / exchanged for food safety purposes. - Earrings may not be returned for hygiene purposes
The product must be returned in its original condition, unworn, unwashed and tags still attached. A Little Bit Different must be notified in advance of a return.
Should you return a purchase that had free shipping on our website a shipping cost fee will be deducted from your refund or credit. New Zealand - Standard Shipping $6 deducted or Rural Delivery $10 deducted. Australia - $20 (NZD) deducted.
RETURNS / EXCHANGE PROCESS
For all returns and exchanges please contact email@example.com or (07)8737367. Please provide us with your name and a reason for your return / exchange. Please note we dont accept the return or exchange of a sale item. If you are wanting to exchange an item be sure to contact us immediately to avoid disappointment in the event an item is sold out. All items need to be returned within 10 days from purchase. Return costs will be the responsibility of the customer. For exchanges the delivery cost will also be covered by the customer.
We recommend using a track and trace courier. We will not be liable if a returning parcel is lost in transit.
Please return your purchase with a note or the packing slip provided with your name and a reason for return. This will help us process your refund / exchange promptly.
All returns please send to: A Little Bit Different, 43 Maniapoto Street, Otorohanga 3900, NZ
DAMAGED OR FAULTY GOODS
We always make sure our customers are happy with the quality of their purchase. Unfortunately in some cases a product fault may be either missed, or not known until a product has been used. Please contact A Little Bit Different if you receive a faulty product and we will investigate this further.
Any other questions regarding the returns process feel free to contact us at firstname.lastname@example.org or (07)8737367